If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more!

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How to log a collection case

How to place a debt for collection and what happens after? Find out how to log a collection case on our online portal by following our step-by-step infographic.

Top 4 tips to ensure your claim will be paid

Discover the 4 top reasons why claims are rejected and what you can do to ensure the smooth payment of your next claim.

How to make a claim in the event of an insolvency

If your customer becomes insolvent, then you can make a claim to retrieve money lost. Find out how to make a claim and what to expect once your claim is filed.

Reporting overdue or adverse information

If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.

Understanding indemnification of collection and legal costs

If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.

How to submit a claim - for simplicity clients

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

10 reasons why you should use our collection services

Discover how we can help you collect your money whether your debt is covered or not under your Policy. Read now the top 10 reasons to use our debt collection services.

What happens when you place a debt for collection

This customer guide explains next steps when one of your customer fails to pay an invoice on time and you’ve been unsuccessful in collecting the payment.

8 results

What is credit control and how to implement a credit control process?

Credit control helps you get paid faster. Learn what it is, how to set up a credit control process, and best practices for your business.
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The advantages of offering trade credit to customers

Learn the advantages and disadvantages of trade credit, how it works, payment terms, and how to mitigate risks with trade credit insurance.
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CEO fraud, payment diversion, fake buyer fraud: how social engineering targets human decisions

Learn how social engineering drives CEO fraud and fake buyer fraud. Discover common tactics and how to protect your business.
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Mind the cash gap: The state of UK working capital

See UK working capital performance by sector, including DSO, DPO and cash conversion cycle trends. Learn how to strengthen resilience.
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Understanding a letter of credit: how it works, costs, and alternatives

What is a letter of credit? Learn how letters of credit work, their advantages and disadvantages, costs, and how they compare with trade credit insurance.
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Risk of default explained: how to assess and reduce customer default risk

The risk of default made clear, including warning signs, causes, and ways to reduce customer payment risk with credit management strategies.
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SBLC: What is a standby letter of credit, and how does it work?

Learn what a standby letter of credit (SBLC) is, how it works, the different types of SBLCs, costs, benefits, risks, and how it compares with letters of credit and bank guarantees.
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From Blueprint to Breakthrough: Surety Bonds & Guarantees for Renewable Energy Projects

Learn how surety bonds and guarantees help renewable energy projects progress from tender to operation while protecting liquidity and supporting Europe's energy transition.
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Q3 UK economic outlook: Growth holds, inflation bites

Discover the latest UK economic outlook for Q3 2026, including GDP growth forecasts, inflation trends, interest rates, insolvencies and AI insights.
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317 releases in total