Help and support

If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

Discover how we can help you collect your money whether your debt is covered or not under your Policy. Read now the top 10 reasons to use our debt collection services.

This customer guide explains next steps when one of your customer fails to pay an invoice on time and you’ve been unsuccessful in collecting the payment.

In some cases, you can justify cover under a Discretionary Credit Limit without having to make an Approved Limit request. Discover how it works and when to use one.

A Turnover Declaration helps calculate your trade credit insurance premium. Find out what information to include and how to avoid common mistakes.

To understand how we invoice our different services, read our guide with example of Collection, Credit Intelligence and Insurance Premium Invoices.

In order to manage your cover and exposure to risk, you need to set credit limits. Find out how they work and how to choose between approved and discretionary limits.

Discover how Client Name Disclosure – disclosing your company name when we contact your customers – facilitates credit limit decisions. Find out more!