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Check out our guides.

Help and support

Discover our Customer Support guides to help you manage your Policy, make credit limits, submit claims or collections on our online portal.

Managing your Policy

Check out our guides on how credit limits work, how to apply for them, Discretionary Limits, turnover declaration, invoices and more.

Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more.

FAQ

Do you have any questions on trade credit insurance, claims or collection? Read our FAQs now.

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Managing your Policy

Check out our guides on how credit limits work, how to apply for them, Discretionary Limits, turnover declaration, invoices and more.

I want to better understand credit insurance

If you need any help with trade credit insurance please read frequently ask questions now !

Understanding indemnification of collection and legal costs

If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.

How to submit a claim - for simplicity clients

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

How to log a collection case

How to place a debt for collection and what happens after? Find out how to log a collection case on our online portal by following our step-by-step infographic.

Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more!

Understanding credit limits

In order to manage your cover and exposure to risk, you need to set credit limits. Find out how they work and how to choose between approved and discretionary limits.

Understanding Discretionary Limits

In some cases, you can justify cover under a Discretionary Credit Limit without having to make an Approved Limit request. Discover how it works and when to use one.

Reporting overdue or adverse information

If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.

22 results